Silver Queen Tampa Bay, Florida can ship anywhere in the world.

Our Delivery Policy:
All Preowned Merchandise will be delivered in 3 to 4 weeks time. It takes us up to 2 weeks to get the merchandise shipped from here. At that point you may have the merchandise shipped by ground (up to 10 working days delivery); 2day (2 working days); 1 day (1 working day); or 3 day (3 working days).

All new in stock merchandise takes up to 2 working days to ship out of here. At that point you may choose which ever of the above time periods are convenient for you.

All merchandise ordered new from the manufacturers takes at least 8 weeks to be received. If there is a further delay we will notify you.

New Christmas orders will be charged at the time we order them from the manufacturer. Delivery may be longer than 8 weeks. However since these are manufactured in limited numbers, we recommend you place your orders early to guarantee receipt in time for the following Christmas.

Condition:
Our preowned silverware comes to you, looking like new in unsealed Silver Queen Plastic bags.
New silverware comes to you new in sealed manufacturer's bags.

Returns & exchange policy:
As a customer of the Silver Queen Inc, you have 10 days upon receipt of a purchase to return or exchange any item. You will have to fill out a form that was included in your order and attach it to the package you send back to us.
If a refund check or credit on charge account is desired it will be at the full purchase price less shipping and handling.

Pre-owned silverware and dinnerware:
If you ordered silverware or dinnerware and it is not up to your satisfaction because it does not match your current set, then please send it back for an exchange or for a full refund less shipping and handling. Sorry, we can not refund your original shipping and handling or return freight on what it costs you to send back.

New silverware, dinnerware or gifts:
All new merchandise must be returned in original condition with all boxes and in original unopened plastic. We can exchange the merchandise or refund the original purchase price less shipping and handling. Any new merchandise not returned in original condition and packaging may be subject to a 15% re-stocking fee.

Shipping/ warehouse error:
When it is obvious that our company made an error as in:
� Was shipped someone else's order.
� Received something other than was originally ordered.
Please send back the shipment and we will gladly exchange or refund it. We will refund or credit you your freight and handling charges in returning the items to us, please indicate to us what these were for proper credit.

Note: If you place an order with us for place settings or other pieces and they don't match your set's pieces, this is not considered by us a mistake on our part. We try our very best to always help our customers when ordering to match as closely as possible to make sure that the pieces we send will match the pieces in the customers original sets. Unfortunately, it's not always possible to accomplish this due to several reasons:
� Our customers don't always know the exact measurements of the pieces when placing an order.
� Many customers indicate dinner size which is a common expression, but often is not always the correct size given most patterns have 3 sizes dinner, place or luncheon.
� There often variations in sizes and weights with pieces especially in patterns that have been made for 100 years or more. The die lots can change slightly over the years which cause minuscule variations with weights and sizes from sets made by the manufacturers that can't be detected unless put next to other pieces. When on the dinner table guests can't tell the difference, but when in the silver chest some of these minor variances may be more noticeable. A small minority of customers demand that all pieces be 100% identical to each other and often with older sets it's virtually impossible to achieve this. We can still accept any pieces back for any reason due to wrong with sizes or gauges, but alas, we can only refund the original purchase price less shipping and handling.

Orders can be placed by Phone, Online, Mail or in person.
We accept Mastercard, Visa, American Express, & Discover. We charge your card when we order the item from the manufacturer or send the preowned item for cleaning. Our delivery schedule is shown above.

Orders paid for by check may be delayed until the check clears the bank.

Our online ordering system is not directly on line. Our instore data base will take precedence over any errors in our online database.

We do not guarantee that we will have items in stock to fill orders taken via the net. At this time we can only guarantee orders taken over the phone by our friendly salespeople.

All prices on any of these related sites are subject to change without notice.

We will ship anywhere in the U.S. Overseas orders will require individualized shipping charges.

Made to order patterns:
Even though many patterns of silverware, china & crystal are discontinued by the companies, they are not all made obsolete. When they are made obsolete the dies or molds are destroyed & the pattern is never made again. But when a pattern has been discontinued but not obsoleted, from time to time the pattern may be made again.

However it is not profitable for the companies to make one piece. Either they charge many times the value of the piece or they hold the orders until they get enough to make manufacturing worth their while.

When we order from them, it is a contract that we can not break. Therefore we require the same contract from our customers. Payment is made at the time of the order. There is no return except for damage.

Unfortunately, there have been times where the companies do not get enough orders. They cancel our contract. We refund the money to our customer.

Our recommendation is instead of "Made to Order", you wait until a preowned piece shows up or you select another pattern that contrasts with your pattern.

Here is the list of available shipping Types:
Sorry we do not ship out COD!
Shipping charges may vary!

All Shipments will be sent out by US Post Office if value of order is under $600.00
Orders over $600 will be sent Via UPS unless you change shipping to a Premium Service.

Default Shipping Charges	Premium Service
Charges based on Amount Ordered: $0.00-$49.99 We Add $7.95 $50.00-$149.99 We Add $8.95 $150.00-$299.99 We Add $9.95 $300.00-$599.99 We Add $10.95 $600.00-$999.99 We Add $11.95 $1000.00-$1999.99 We Add $12.95 $2000.00 Or More We Add $13.95	Add additional to default charge: UPS Next Day $ 14.00 UPS 2nd Day $ 9.50 UPS 3 Day Select $ 6.25

All Flatware Chest add this to above Ground Add $7.50 Per Chest No chests will be sent air. Table& Chest Add $25.00 Per Set.	China and Crystal Handling Charges: Ground Shipping Add Additional 3% Handling Shipping Air Add Additional 6% Handling on China and Crystal Items Only not entire order.
Shipping to Hawaii and Alaska, Puerto Rico, Virgin Islands Additional Charges as Follows Charges based on Amount Ordered: $ 0.00 - $ 499.99 No Charge $500.00 - Up Add $10.50 Then Add above Plus For UPS Next and 2^nd : UPS Next Day ADD $ 35.00 UPS 2^nd Day ADD $ 20.00	Canada & Mexico Additional Charges as Follows Charges based on Amount Ordered: $0.00 - $499.99 We Add $6.00 $500.00 - UP We Add $10.50 Then Add above Plus For UPS Next and 2^nd : UPS Next Day ADD $ 40.00 UPS 2^nd Day ADD $ 25.00 Other Foreign Destination: Add $32.50
UPS is now charging a $40 Brokerage Fee plus customs on any package going out of the USA ground shipping.